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User Satisfaction with the Online Negotiation Interview: Contemporary Concern in Traditional Perspective.
Peer reviewed Peer reviewed
Auster, Ethel – RQ, 1983
Presents literature that describes the online negotiation process in general terms and summarizes views of authors who have dealt with the interview in the reference process. Specific aspects of the online negotiation interview and the measurement of user satisfaction are highlighted. Ninety-one references are cited. (EJS)
Descriptors: Information Needs, Information Retrieval, Interpersonal Communication, Interviews
Search Interview Techniques and Information Gain as Antecedents of User Satisfaction with Online Bibliographic Retrieval.
Peer reviewed Peer reviewed
Auster, Ethel; Lawton, Stephen B. – Journal of the American Society for Information Science, 1984
Investigates relationships among: techniques used by search analysts during interviews with users before engaging in online retrieval of bibliographic citations ("open" and "closed" questions, pauses of different lengths); amount of new information gained by user as result of search; and user's satisfaction with quality of…
Descriptors: Correlation, Information Needs, Information Retrieval, Information Seeking
Individualized Instruction for Undergraduates: Term Paper Clinic Staffed by MLS Students.
Peer reviewed Peer reviewed
Auster, Ethel; And Others – College & Research Libraries, 1994
Describes the goals, planning, implementation, and assessment of a term paper clinic for undergraduates conducted by Master of Library Science students and provides recommendations for similar undertakings. The results of a participant survey, including how students heard of the course and their impressions of it, are presented. A copy of the…
Descriptors: College Libraries, Educational Objectives, Foreign Countries, Graduate Students