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| New Directions for Higher… | 1 |
Author
| Coate, L. Edwin | 1 |
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| Journal Articles | 1 |
| Reports - Evaluative | 1 |
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| Administrators | 1 |
| Practitioners | 1 |
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Direct linkCoate, L. Edwin – New Directions for Higher Education, 1993
Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)
Descriptors: College Administration, College Planning, Higher Education, Management Systems
