This paper provides information about the development of a successful quality-assurance process in the New South Wales, Australia, school system. In 1992 the New South Wales (NSW) government announced its commitment to a program of quality-assurance reviews of schools. During that year, approximately 100 meetings were held with principals, school staff, parents, and other key groups to elicit feedback and introduce the new program. This paper summarizes the key issues discussed at the meetings. The quality-assurance review of schools will take place during the first three terms of 1993. The process will involve schools working with review teams to determine the best way to conduct the reviews. The paper defines quality-assurance reviews and provides a brief historical overview of quality assurance in the NSW Department of School Education, a summary of research and literature related to school review and development, and answers to commonly asked questions about quality assurance. It also describes future directions of the program for the rest of 1993. (LMI)