This paper explores the viability of a new approach to intranet design, one that is based on an understanding of the organizational information environment and user information behavior. The approach was used by 11 project teams of graduate students to develop intranet designs for local organizations. The workbooks used by the project teams were analyzed to identify the components of the approach that were more frequently utilized in the creation of value-added processes. Suggestions for future avenues are offered based on the findings of the study. (Author)