This handbook is designed to provide colleges and universities with initial guidance in establishing an appropriate system of indicators of undergraduate instruction, and to build on this foundation by cataloging a range of exemplary indicators of "good practice" that have proven useful across many collegiate settings. It provides a…

Total Quality Management (TQM) and assessment in higher education both focus on processes to improve educational quality, and both require upper-level leadership's commitment. Guided by the proven principles of TQM, assessment can help institutions develop a mechanism for responding in advance to the challenges ahead. (MSE)

Approaches to college student monitoring have been shaped by changing contexts and evolving technical capabilities, beginning with retention studies and developing into fully relational databases for cohort tracking. Institutional researchers should know this history and be aware of the specific demands for information that future tracking systems…