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Peer reviewedHeverly, Mary Ann; Cornesky, Robert A. – New Directions for Institutional Research, 1992
Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…
Descriptors: College Administration, Cost Effectiveness, Efficiency, Higher Education
Download full textHeverly, Mary Ann – 1991
Responding to the call for higher education to adopt a new paradigm in managing its administrative processes, an Institutional Research Office at Delaware County Community College (DCCC) in Pennsylvania made a two-year effort to use a Total Quality approach in its management. Total Quality Management is a Japanese movement based on the teachings…
Descriptors: Administrative Organization, Administrative Principles, Data Analysis, Formative Evaluation
