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Direct linkIslam, Talat; Ahmad Kassim, Norliya; Ali, Ghulam; Sadiq, Misbah – Learning Organization, 2014
Purpose: The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/approach: A questionnaire-based survey was given to…
Descriptors: Organizational Learning, Organizational Culture, Foreign Countries, Satisfaction
