Quantitative Evaluation of the Reference Process.

Kantor, Paul B.

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Peer reviewed

ERIC Number: EJ256738

Record Type: Journal

Publication Date: 1981

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Quantitative Evaluation of the Reference Process.

Kantor, Paul B.

RQ, v21 n1 p43-52 Fall 1981

Discusses the results of an analysis of the reference process in which behavioral outcomes were distinguished from the causal factors that inhibit the delivery of reference service. Data on reference services in 16 libraries are analyzed and presented in five figures and three tables. A 26-item reference list is included. (JL)

Descriptors: Evaluation Methods, Librarians, Library Collections, Library Research, Library Services, Performance, Reference Services, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

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Language: English

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