Descriptor
Source
Author
| Kaufman, Roger | 1 |
| Zahn, Douglas | 1 |
Publication Type
| Books | 1 |
| Guides - Non-Classroom | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Kaufman, Roger; Zahn, Douglas – 1993
This book applies quality management, an organizational theory that has been successful in business and industry, to education. Chapter 1 describes the basic elements of quality management (QM)--continuous improvement, client satisfaction, positive return on investment, and doing it right the first and every time. Ways to implement Deming's 14…
Descriptors: Change Strategies, Educational Improvement, Educational Planning, Educational Quality
