Outlines a study to develop methods to assess the quality of digital reference services, test and refine measures and quality standards to describe digital reference services, and to produce a guidebook that describes how to collect and report data for these measures and standards. (Author/AEF)

This study addresses the problem of Internet information services having to meet the increasing information demands of users in the dynamic Internet environment. The purpose of this research was to use K-12 digital reference services as a starting point to better understand the process of building and maintaining Internet information services. The…

Presents the Virtual Reference Desk project, its activities, and a proposed information system architecture to build a human intermediated network of expertise and experience. The project seeks to study, support, and improve current K-12 digital reference services, as well as to build a foundation for a national cooperative digital reference…