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| Reference & User Services… | 1 |
Author
| Lankes, R. David | 3 |
| Shostack, Pauline | 1 |
| Silverstein, Joanne | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
| Reports - Evaluative | 1 |
| Reports - Research | 1 |
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Peer reviewedLankes, R. David; Shostack, Pauline – Reference & User Services Quarterly, 2002
Discussion of digital reference services and the use of real-time versus asynchronous services such as email focuses on data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful but may have greater utility than real-time systems. (Author/LRW)
Descriptors: Electronic Mail, Library Services, Online Systems, Reference Services
Download full textSilverstein, Joanne; Lankes, R. David – 1999
This document reports on the e-mail-based question and answer services (digital reference) that the Department of Education offers to customers. The report is presented in five sections. Section 1, "Introduction," outlines the research goals which were to: analyze current processes, procedures and problems; suggest solutions for…
Descriptors: Document Delivery, Electronic Mail, Information Centers, Information Services
Lankes, R. David – 1998
This paper presents the Virtual Reference Desk project, its current activities, and a proposed information system architecture to build a human intermediated network of expertise and experience for the K-12 community. The Virtual Reference Desk is a project headed by the ERIC Clearinghouse on Information & Technology and funded by the U.S.…
Descriptors: Computer Mediated Communication, Computer Software, Computer Uses in Education, Elementary Secondary Education
