This document reports on a study that analyzes the business management processes of Australia's Framing the Future program (FTF) in terms of the extent to which they demonstrate e-commerce principles. Chapter 1 describes the concept of e-commerce in relation to vocational education and training (VET). It defines e-commerce as any business transaction in which participants prepare or transact business or conduct trade in goods or services electronically. Chapter 2 provides an overview of FTF, a staff development program. Chapter 3 provides a fuller explanation of the origins, rationale, and direction of e-commerce as a background to the analysis of FTF in Chapters 4-6. Chapter 4 on operations of the FTF national office shows the national project management team uses a range of e-commerce strategies to enable it to meet mass market and individual demands and to provide a low cost, high speed, very reliable, and high quality service. Chapter 5 discusses a benchmarking exercise that was undertaken to compare FTF with two leading Australian examples of e-commerce. It identifies areas where FTF could improve and extend its e-commerce strategies and impact. Chapter 6 provides results of interviews with a range of key stakeholders to cross-check other findings about the extent to which FTF uses e-commerce. Chapter 7 lists e-strategies to enhance FTF processes and the value of e-commerce for VET. (Contains 28 references.) (YLB)