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Direct linkNguyen, Frank – Performance Improvement Quarterly, 2009
While training has been a proven and heavily relied on intervention to impart job-enabling information to performers, its ability to have a positive effect on job performance has been demonstrated to diminish over time. One intervention that has been adopted by performance technologists to provide ongoing support is an electronic performance…
Descriptors: Intervention, Job Performance, Performance Technology, Attitudes
Nguyen, Frank; Klein, James D.; Sullivan, Howard – Performance Improvement Quarterly, 2005
Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and…
Descriptors: Comparative Analysis, Performance Technology, Context Effect, Manufacturing
