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Total Quality Management in Higher Education: A Critical Assessment.
Seymour, Daniel; Collett, Casey – 1991
This study attempted a comprehensive, critical assessment of Total Quality Management (TQM) initiatives in higher education. A survey of 25 institutions (including community colleges, private four-year colleges and universities and public colleges) with experience with TQM was developed and used. The survey utilized , attitude scales designed to…
Descriptors: Administrative Problems, Administrator Attitudes, College Administration, Community Colleges
Total Quality Management in Higher Education: Clearing the Hurdles. A Survey on Strategies for Implementing Quality Management Practices in Higher Education. A GOAL/QPC Application Report.
Seymour, Daniel – 1993
Based on a survey of Quality Management (QM) practitioners at 21 colleges, this study presents the 10 most difficult implementation hurdles to QM in higher education and a set of hurdle-clearing strategies. The hurdles are: (1) lack of time to implement QM; (2) perception that QM is something for janitorial and housing staffs but not applicable to…
Descriptors: Administrator Attitudes, Attitude Change, Change Agents, Change Strategies