In the article, the author talks about the benefits of grid networks. In speaking of grid networks the author is referring to both networks of computers and networks of humans connected together in a grid topology. Examples are provided of how grid networks are beneficial today and the ways in which they have been used.

Focuses on possibilities for providing reference service to remote users of digital collections. Discusses international digital reference networks; factors that limit global electronic reference service; and drawbacks of e-mail and use of real-time interactive technologies for the reference encounter. Highlights some pioneering projects. (AEF)