Discusses results of interviews with reference librarians that were conducted to investigate the effects of electronic reference options such as CD-ROM and OPACs (Online Public Access Catalogs). The work environment is described; changes in library instruction are considered; and the changing nature of reference work is discussed, including users'…

Discussion of electronic information access in libraries focuses on five areas that impact quality and cost: (1) hardware, including networking, graphics, and full-text capabilities; (2) software; (3) access and utilization, including Internet and instruction and training; (4) licensing, including suggestions for publishers as well as librarians;…