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LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.
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Heath, Fred M.; Thompson, Bruce; Cook, Colleen; Thompson, Russel L.; Kyrillidou, Martha – portal: Libraries and the Academy, 2002
Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…
Descriptors: Academic Libraries, Accountability, Correlation, Higher Education
Evaluating the Replicability of Multivariate Assessment and Evaluation Results: A Review of Various Applications of the Cross-Validation Logic.
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Crowley, Susan L.; Thompson, Bruce – 1991
Selected methods for evaluating the stability of research results empirically are described, especially with regard to multivariate analysis. It is critically important to evaluate the influences of sampling error on obtained results; statistical significance testing does not inform judgment regarding the probable replicability or the sampling…
Descriptors: Correlation, Educational Assessment, Evaluation Methods, Factor Analysis
Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
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Cook, Colleen; Thompson, Bruce – Library Trends, 2001
Investigated the psychometric integrity of scores from the LibQUAL+ evaluation of perceived library service quality conducted by ARL (Association of Research Libraries). Examines score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms, and considers the potential of the…
Descriptors: Academic Libraries, Concurrent Validity, Correlation, Evaluation Methods