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Electronic Libraries	3
Library Services	3
Reference Services	3
Evaluation Methods	2
Academic Libraries	1
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Elementary Secondary Education	1
Higher Education	1
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D-Lib Magazine	1
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Library & Information Science…	1

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White, Marilyn Domas	3
Abels, Eileen G.	1
Goodrum, Abby A.	1
Janes, Joseph	1
Kaske, Neal	1
Lankes, R. David	1
Penka, Jeffrey T.	1
Silverstein, Joanne	1

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Digital Reference Services: Framework for Analysis and Evaluation.

Peer reviewed

White, Marilyn Domas – Library & Information Science Research, 2001

Presents a framework for analyzing and evaluating digital reference services based on systems analysis. Focuses on existence of a public archive, content, selectivity, safeguards for privacy, access, browsability and searchability, and relationship to frequently asked questions and other site content. (Author/LRW)

Descriptors: Content Analysis, Electronic Libraries, Evaluation Methods, Library Services

Current State of Digital Reference in Primary and Secondary Education; The Technological Challenges of digital Reference; Question Negotiation and the Technological Environment; Evaluation of Chat Reference Service Quality; Visual Resource Reference: Collaboration between Digital Museums and Digital Libraries.

Lankes, R. David; Penka, Jeffrey T.; Janes, Joseph; Silverstein, Joanne; White, Marilyn Domas; Abels, Eileen G.; Kaske, Neal; Goodrum, Abby A. – D-Lib Magazine, 2003

Includes five articles that discuss digital reference in elementary and secondary education; the need to understand the technological environment of digital reference; question negotiation in digital reference; a pilot study that evaluated chat reference service quality; and collaborative digital museum and digital library reference services. (LRW)

Descriptors: Electronic Libraries, Elementary Secondary Education, Evaluation Methods, Library Cooperation

Diffusion of an Innovation: Digital Reference Service in Carnegie Foundation Master's (Comprehensive) Academic Institution Libraries.

Peer reviewed

White, Marilyn Domas – Journal of Academic Librarianship, 2001

Analyses academic digital reference services in institutions categorized as Master's (Comprehensive) Universities by the Carnegie Foundation for the Advancement of Teaching that offer undergraduate and master's degree education within the framework of diffusion of innovation theory. Focuses on the extent and rate of diffusion, library…

Descriptors: Academic Libraries, Electronic Libraries, Higher Education, Library Services