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Download full textWhite, Marilyn Domas – 1987
This paper develops two models of the reference interview: (1) the Need-Oriented Model, which emphasizes identifying the client's information needs and allows for a broad-ranging diagnostic interview; and (2) the Question-Oriented Model, which is constrained by the client's initial question and focuses on refining that specific question,…
Descriptors: Environmental Influences, Library Services, Models, Questioning Techniques
White, Marilyn Domas; Wang, Peiling – 1997
User's information needs and the tasks they face change over the stages of a research project. In previous research by Peiling Wang, a cognitive model of users' document selection behavior for their research projects was developed. This study looks at the general applicability of Wang's model to subsequent decision-making about items selected…
Descriptors: Citations (References), Decision Making, Higher Education, Information Sources
