Who 'owns' student success at an institution of higher education? Which unit is responsible for student outcomes? The answer to those questions at most universities is complicated. The evidence-based programmes, processes and interventions institutions implement to bolster student success are rarely 'communications' initiatives, but they all…

Students' sense of belonging has long been recognised as a key factor in student success, and higher education institutions continue to explore new ways to promote and support a sense of belonging amongst their students. This article presents working with Student Content Creators to produce video content as one way of promoting this sense of…

The National Student Survey (NSS), introduced in 2005, provides an opportunity to comprehensively gather feedback from UK undergraduate students. Given the survey results feed into league tables and how the Office for Students regulates universities, the survey is generally taken seriously by higher education institutions. This article provides a…

This activity prompts students to go beyond the often reductionist responses to new technologies (e.g. technological determinism) by creating a media literacy-focused infographic about the role, uses, ethical concerns, and/or impact of generative AI (e.g. ChatGPT). Sample topics have included the role of AI in specific industries (e.g. film,…

According to Maine's Education Commissioner, the pandemic has stretched both the Maine Department of Education (DOE) staff and local educational leaders. To ensure efficiency and effectiveness of limited time, the Maine DOE sought to increase communication opportunities with the field. Specifically, the Maine DOE prioritized communications on…