Policy language plays a central role in ensuring that academic libraries are accessible and inclusive to patrons with disabilities. However, relevant accessibility information is often missing from publicly available library policies. This article uses findings from a content analysis of SUNY libraries' public collection development and…

This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…