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Peer reviewedZirong Chen; Ziyan An; Jennifer Reynolds; Kristin Mullen; Stephen Martini; Meiyi Ma – Grantee Submission, 2025
Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…
Descriptors: Emergency Programs, Automation, Artificial Intelligence, Safety
