In the 2020-2021 academic year, the University of North Carolina Charlotte's J. Murrey Atkins Library conducted a strategic planning and management process centered on stakeholder inclusivity. The university had completed a 10-year strategic plan, Shaping What's Next (https://strategicplan.charlotte.edu/), and campus leaders were charged to create…

This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…