The fast transitions of higher education to online format offers unique educational experience and practical knowledge that need to be considered by managers and policy makers. This paper aimed to explore the impact of organisational support practices on faculty members' in-role performance and well-being by assessing the mediating role of work resiliency capability and moderating role of proactive personality while working online and remote. Questionnaires were used to collect data from 390 faculty members from higher education institutions of Kazakhstan. The study found that work resiliency capability plays a mediating role in the connection between organisational support practices and faculty members' well-being and in-role performance. Additionally, it was discovered that the relationship between work resiliency capability and well-being/in-role performance negatively moderated by proactive personality. This research advances understanding of how universities can enhance the well-being and in-role performance of faculty working online and remotely.