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Download full textAbdous, M'hammed; He, Wu – International Review of Research in Open and Distance Learning, 2008
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…
Descriptors: Higher Education, Scheduling, Distance Education, Total Quality Management
Direct linkAbdous, M'hammed; He, Wu – Quarterly Review of Distance Education, 2008
Managing the design and production of online courses is challenging. Insufficient instructional design and inefficient management often lead to issues such as poor course quality and course delivery delays. In an effort to facilitate, streamline, and improve the overall design and production of online courses, this article discusses how we…
Descriptors: Instructional Design, Online Courses, Computer Software, Distance Education
