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Direct linkRodriguez, Juan Carlos; Meyer, Kristin; Merry, Brian – portal: Libraries and the Academy, 2017
Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…
Descriptors: Library Services, Academic Libraries, State Universities, Administrative Organization
Bullard, Rita; Wrosch, Jackie – Journal of Access Services, 2009
Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…
Descriptors: Library Services, Library Administration, Information Retrieval, Library Automation
