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Direct linkMariner, Vince – Resource Sharing & Information Networks, 2008
Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…
Descriptors: Library Services, Synchronous Communication, Reference Services, Shared Resources and Services
Neuman, Susan B.; Celano, Donna – Reading Research Quarterly, 2006
This study examines children's uses of reading resources in neighborhood public libraries that have been transformed to "level the playing field." Through foundation funding (US$20 million), the public library system of Philadelphia converted neighborhood branch libraries into a technologized modern urban library system, hoping to…
Descriptors: Disadvantaged Youth, Neighborhoods, Library Networks, Public Libraries
