This study examines two community college instructional support programs to explore the effectiveness of an evaluation model--responsive evaluation theory--that may ease the tensions between a concern over programs' processes and reporting requirements for program outcomes. The study uses a comparative qualitative case study design and applies…

Over the past few decades, deterioration in student achievement has provoked a pervasive public sentiment that American institutions are failing to meet the needs and expectations of society. The growing public demand for transparency and accountability has fueled the integration of state-mandated learning outcomes assessment into the standards…

Community colleges nationwide are tasked with meeting the needs of a wide range of students, many of whom come to higher education with financial, educational, and social disadvantages. Developing strategies to effectively serve these students and promote their academic and personal success can be challenging and resource-intensive. The study…