In the past decade, a variety of political and economic issues have contributed to changing the landscape of American higher education. Among these issues is a shortfall of college educated laborers for the workforce, the increasing costs of college attendance, and the subsequent expansion of student debt. State politicians and decision makers…

Using quantitative assessment, Montana State University-Billings substantially improved and expanded its developmental education program and learning center during the past five years. Student-centered questions drove the research efforts. By gathering, analyzing and sharing hard data, the department identified unmet student needs, discovered…