Background/Context: Despite the high economic returns to college completion (Avery & Turner, 2012; Carnevale, Jayasundera, & Gulish, 2016), just over half of students who enroll at college attain a bachelor's degree (Bound, Lovenheim, & Turner, 2010; Denning, Eide, & Warnick, 2019; Shapiro et al., 2016). Colleges and non-profits…

Many universities have, or are facing, the task of providing high quality essential customer services with fewer financial and human resources. The growing diversity of students, their needs and proficiencies, along with the increasing variety of university program offerings, make providing customized, ondemand, automated solutions crucial to…

The current study is an exploratory study designed to examine the traits that are considered essential or important for research students, from the perspective of student advisors. The study addresses the broad question of whether and how academic faculty members select research students when seeking to maximize their own research outputs and…

Universities are increasingly looking into self-service systems with intelligent digital agents to supplement or replace labor-intensive services, such as academic counseling. The Open University of Hong Kong has developed an intelligent online system that instantly responds to enquiries about career development, learning modes, program/course…

The 15 articles in this volume comprise the refereed proceedings of the 2009 ATLAANZ (Association of Tertiary Learning Advisors Aotearoa/New Zealand) conference. The first three chapters focus on collaborative work. In Chapter 1, Ann Pocock shares her experiences of working with other university support services. In Chapter 2, Berni Cooper and…