To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements.…

This issue of "Research Library Issues" includes the following articles: (1) The University's Role in the Dissemination of Research and Scholarship--A Call to Action; (2) ARL Statement to Scholarly Publishers on the Global Economic Crisis (Karla Hahn); (3) Reinventing Science Librarianship: Themes from the ARL-CNI Forum (Elisabeth Jones); and (4)…

This narrative, single-case study examines how liaison librarians at the University of Minnesota (UMN) came to include advocating for reform of the scholarly communication system among their core responsibilities. While other libraries may hire a coordinator or rely on a committee to undertake outreach programs, UMN has defined baseline expertise…

The rapid adoption of information technology and ubiquitous networking has transformed the research and education landscape. Central to this transformation are scientific and engineering digital data collections. The life cycle management challenges associated with these intellectual assets are substantial. This is a report of a two-day workshop…