After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at…

Teacher education is entering an exciting era for professional development schools (PDS). Recent reform efforts have called for increased school-university partnerships (AACTE, 2010; NCATE, 2010), which means that the PDS community may be well poised to offer insight into the necessary boundary-spanning roles and structures needed to support…

With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons. (Contains 5 tables.)

In 2012, "U.S. News & World Report" ranked nineteen institutions on its Up-and-Coming national universities list. The universities were put on the list based on rankings from experts in higher education administration. The experts were asked to identify institutions that had implemented innovative ideas in the areas of academics,…

The study reported on in this paper used a framework of benefits, challenges and solutions to categorize data from a design experiment using synchronous online communication for learning French as a second language (FSL). Participants were 92 Grade 6, FSL students and four teachers from urban and rural areas of Newfoundland, Canada. Data…

Learning technologies are becoming a common, and in many cases essential, component of the contemporary learning environment. As such, those who design, implement and control these encompassing technologies have emerged as major contributors to the success (or otherwise) of such systems. This article considers the power and responsibilities of…