International student services centers (ISSC) at postsecondary institutions in the United States are central to supporting international students' transition and adjustment needs. As leaders of these units, ISSC directors are 'managerial professionals' (MPs), exhibiting characteristics of both traditional academic and administrative roles. These…

A wave of presidential transitions is expected in higher education within the next several years (ACE, 2017). While the transition of a president can be a monumental and celebrated occasion for a college or university, it is many times accompanied by work disruptions, job uncertainty, and turnover of senior administrators (Overend, 2011; Smerek,…

Some higher education management departments have started to implement customer service orientation strategies in their marketing activities in order to solidify value exchange perceptions, differentiate themselves, and improve retention rates. However, if students are to get the most out of their academic experiences, they need to become…

Stakeholders want to know whether the graduates remained in the states where they got their professional science master's (PSM) degree, what their job titles were, and the type of employers they were working for. Business leaders, governors, and university-system heads want to know if graduates are contributing to job creation and work-force…

This paper discusses the neglected theme of job design in education. It argues that the traditional top-down method of designing work roles ignores the interests, abilities and needs of employees and leads to individuals adopting an unsanctioned approach to job design, "job crafting". It is posited that a third approach is needed, that…