Exploring the relationship between undergraduate students and student services practitioners is nuanced. By using Twitter as a platform, tool, and community, this dissertation explored this relationship. Previous research has indicated that social media and higher education have been explored broadly, however, relationships between two groups of…

Student engagement has an important role in academic achievement in all learning contexts, including e-learning environments. The extent of monitoring and promoting student engagement in e-learning affects the quality of education and is a determining factor for ensuring student's success. Log data of students' activities recorded in a learning…

Writing plays a crucial role in the development of English as a Foreign Language (EFL) learners' language; however, it remains a challenging skill for them to acquire. This study investigated how EFL students at a high school in Northern Vietnam engaged with the Writing Assistant Bot (WAB), an artificial intelligence (AI) chatbot designed to…

In this paper we analysed the use of WhatsApp among first-year students at the University of Technology in the context of South Africa. Drawing on Deleuze and Guattari's Assemblage Theory, the study analysed postings on a WhatsApp group and secondary data using content analysis. The findings showed that first-year students used WhatsApp for…

Chatbots are tools that have the potential to effectively support interpersonal communication and interaction. Chatbots can provide great opportunities in education. The use of chatbots in education can be used to employ interactive methods, to provide learners information and different types of info, and to guide learners. Indeed, chatbots…

Background: Younger children are increasingly using social networking sites (SNS; Ofcom, Children and Parents: "Media Use and Attitudes Report," 2019, https://www.ofcom.org.uk/__data/assets/pdf_file/0020/108182/children-parents-media-use-attitudes-2017.pdf). In doing so, they may experience both benefits (e.g., enhanced social capital)…

Although Social Media is an important and inevitable socializing tool of the modern era, people need to use it with caution for avoiding cybercrime and health issues. The issue is not with social media, it is how individuals use it. This study is being conducted to determine prospective teachers' social media usage awareness based on this…

The purpose of this research was to develop and test an instrument to measure school leaders' use of Twitter for professional development (PD) and learning. Findings from an exploratory factor analysis indicate that the resulting nine-item Twitter for PD Scale offers a valid and reliable instrument to measure school leaders' use of Twitter for PD…

Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.

The COVID-19 pandemic has caused an increase in the use of e-learning software. From the perspective of the decision-makers (school/university administration), it is crucial to understand what characteristics of the software are perceived by the users (teachers) as necessary for a task (e-learning). A popular method of determining these…

Purpose: This study aimed to find out the web content accessed by university students and to compare the level of interaction with real-life friends and online friends. Design/methodology/approach: In this study, the quantitative research design used, and the researcher collected data through the survey method. The population comprises all…

This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness. Statistical analysis revealed that teaching…

This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…

Twitter and other social media have assumed important places in many educators' professional lives by hosting spaces where new kinds of collegial interactions can occur. However, such spaces can also attract unwelcome Twitter traffic that complicates researchers' attempts to explore and understand educators' professional social media experiences.…

Online participatory cultures (e.g. social media) present a number of opportunities and challenges for language learners. Learners can collaborate with like-minded peers in online affinity spaces or get crowd-sourced information from the locals of a target culture, but they also run the risk of getting lost in the overwhelming amount of noise and…