Publication Date
| In 2025 | 0 |
| Since 2024 | 0 |
| Since 2021 (last 5 years) | 0 |
| Since 2016 (last 10 years) | 0 |
| Since 2006 (last 20 years) | 1 |
Descriptor
| Academic Libraries | 1 |
| Computer Oriented Programs | 1 |
| Content Analysis | 1 |
| Handheld Devices | 1 |
| Library Administration | 1 |
| Library Personnel | 1 |
| Library Services | 1 |
| Reference Services | 1 |
Source
| College & Research Libraries | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
| Higher Education | 1 |
| Postsecondary Education | 1 |
Audience
Location
| Kentucky | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis
Peer reviewed
Direct linkBishop, Bradley Wade; Bartlett, Jennifer A. – College & Research Libraries, 2013
This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were…
Descriptors: Academic Libraries, Library Personnel, Reference Services, Library Services
