How much information do natural systems store and process? In this work we attempt to answer this question in multiple ways. We first establish a mathematical framework where natural systems are represented by a canonical form of edge-labeled hidden fc models called e-machines. Then, utilizing this framework, a variety of measures are defined and…

Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

Entropy, a concept derived from thermodynamics and information theory, describes the amount of uncertainty and disorder within a system. Self-organizing systems engage in a continual dialogue with the environment and must adapt themselves to changing circumstances to keep internal entropy at a manageable level. We propose the entropy model of…

Data Definition Languages (DDLs) have been created and used to represent data in programming languages and in database dictionaries. This representation includes descriptions in the form of data fields and relations in the form of a hierarchy, with the common exception of relational databases where relations are flat. Network computing created an…

This dissertation aims to investigate how advanced information technologies cope with the various demands of disaster response. It consists of three essays on the exploration of micro-blogging and FOSS environments. The first essay looks at the usage of micro-blogging in the aftermath of the massive 2008 China earthquake and explores the…

Colleges and universities worldwide are turning to the hosted Software as a Service (SaaS) model and saying goodbye to issues like patch management and server optimization. Generally, SaaS involves applications (such as customer relationship management (CRM), enterprise resource planning (ERP), and e-mail) offered by a hosting provider. In this…

This dissertation sought to answer the question: Is it possible to build a software tool that will allow teachers to write better multiple-choice questions? The thesis proceeded from the finding that the quality of teaching is very influential in the amount that students learn. A basic premise of this research, then, is that improving teachers…

Implementation of information systems has lagged in many areas of clinical healthcare for a variety of reasons. Economics, data complexity and resistance are among the often quoted roadblocks. Research suggests that physicians play a major part in the adoption, use and diffusion of information technology (IT) in clinical settings. There are also…