Purpose: This paper aims to present a solution that enables organizations to monitor and analyse the performance of their business processes by means of Big Data technology. Business process improvement can drastically influence in the profit of corporations and helps them to remain viable. However, the use of traditional Business Intelligence…

In this paper, a conceptual and operational framework for business process reengineering in higher education is proposed. The outline of a sequential and non-linear four-step framework designed to reengineer higher education administrative and academic processes is presented. The first two steps, initiating and analysing, are used to examine,…

Healthcare has become a rapidly changing field. With the introduction of value-based purchasing to determine reimbursement of Medicare providers based on the quality of care in addition to outcomes in treatment, the environment is becoming ever more competitive. Saint Philip's Hospital is among the largest non-profit hospitals in the nation…

The task of managing an information technology (IT) system in a school environment poses unique challenges. For example, one of the greatest challenges facing individual schools is the lack of integration among various information systems. The present situation in many schools is that there are many disconnected systems managing many different…

As technology has evolved, the opportunity to transform and enhance the business processes of academic records managers has become more attractive. Many institutions embrace business-process change as a part of their ongoing strategy, but others defer--or simply avoid--any such change. But now more than ever, according to this author, it is…

Changes to information systems and technology (IS/IT) are happening faster than ever before. A literature review suggested within business process reengineering (BPR) there is limited information on what an IS/IT team could do to reduce resistance to change and increase user acceptance. The purpose of this ethnographic case study was to explore…

Recognizing the need to teach ERP implementation and business process reengineering (BPR) concepts simultaneously, as well as the pedagogical limitations of the case teaching method and simulation tools, the objective of this study is to propose a new framework and an innovative teaching approach to improve the ERP training experience for IS…

Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

The growing demand for verification that students are, indeed, learning what they need to learn is driving institutions and programs to develop tools for assessing the level of knowledge and skills of their graduating students. One such tool, the Information Systems Analyst (ISA) certification, is a recently developed instrument for measuring…

As the entry-level information technology jobs could be easily outsourced offshore, the demand for U.S. employees who are innovative and productive in information technology (IT) project design, development, and management is growing among U.S. companies. This controlled experiment presents how a model of integrating students' intelligence…

The role of the educational professional and the speed at which educational reforms have been introduced within higher education has transformed the academic into a manager. This is explained through a variety of changes; for example, technology and the transformation of traditional workplaces being replaced by virtual workplaces through the use…

For most of the past decade, IT leaders in higher education felt on top of things. Challenges were usually comprehensible and addressable, doing reasonable things yielded reasonable results, and for the most part, IT was a substantial contributor to institutional progress. But these days, IT leaders rarely feel on top of things. Instead, some days…

The Veterans Health Administration (VA) provides a case study for linking performance measurement, information technology, and aligned research efforts to facilitate quality improvement in a large, complex health system. Dialogue between clinical researchers and VA leaders occurs through structured activities (e.g., the Quality Enhancement…