The problem addressed in this study was that customer education programs are intended to strengthen customer loyalty; however, research on the effects of customer education on customer loyalty remains insufficient. This phenomenological study investigated how the lived experiences of customers' participating in financial services' customer…

Leaders in four-year, public and private institutions have implemented international branch campuses to potentially increase revenue and promote institutional prestige. Although these efforts have received significant attention, they have not always been successful. Studies have identified the reputational risks often associated with international…

Achievement in the professions is situated relationally. Work comes to constitute contribution only by the judgments of colleagues. This is paradigmatically the case in science and scholarship, where colleagues not only sanction others but also create their legacy. Normatively, it would stand to reason that colleagues would be held in high regard;…

In this paper, I draw on a qualitative study of Iraqi-born Muslim mothers in Australia exploring how they navigate choosing secondary schools for their daughters. While the mothers interviewed for this study agreed on the importance of education and its role in facilitating upward social mobility for all their children, they articulated a specific…

India is a growing country in terms of both the number of young people and its economic expansion. Therefore, skilling is crucial both at policy level and for educational institutions. Yet, apart from general statements concerning the 'lack of attractiveness of vocational education', no research-based findings exist about this topic in India.…

The Taiwan Ministry of Education (MOE) put forth the aim for the top university project (ATU) in 2005 with the aim of improving the worldwide academic competitiveness and ranking performance of selected Taiwanese universities. With the conclusion of the second phase of the project at the end of 2017, this study aims to critically examine and…

State chiefs have new responsibilities under the Every Student Succeeds Act, but their formal powers are still limited. Despite these constraints, the Center on Reinventing Public Education (CRPE) analysis finds that chiefs can make a difference by wielding their powers strategically, to build coalitions and persuade others. While turnover in the…

Universities around the world are facing increasing pressure to perform well in rankings, and rankings results have been shown to impact institutional reputation, ability to secure funding, and recruitment of students and faculty. Faculty research productivity is one of the main factors impacting rankings performance, and the aim of this project…

Individual experiences in dealing with individual evaluations are studied through a national documental analysis and qualitative interviews. The analysis considers three main individual assessments designed to measure individual credentials or performance: "sexenio" (research and third mission), "quinquenio" (teaching) and…

Employing a glonacal (global, national and local) heuristic as a theoretical lens, and a qualitative analysis with interview data, this study highlights how Chinese faculty members interpret the definitions and implications of pursuing world class universities (WCUs) and struggle with the multiple dimensions of their academic lives across global,…

Gert J. J. Biesta is a widely known and respected scholar in the field of education. He has published a large number of articles, books, chapters and other work. He is currently professor of Education in the Department of Education at Brunel University London. This interview with Biesta touched on a wide range of topics. This article is a…

Evaluation systems including global university rankings have been recently introduced as mechanisms for assessing overall academic quality, appraising research reputation and as a basis for funding and policy decisions. This study explores the concept of research reputation in terms of how it is defined, constituted and assessed. Eight…

Despite China's recent remarkable performance in high-quality research, the number of students going abroad to pursue doctoral degrees in STEM fields has been rising rapidly. This study investigates the motivations of Chinese international doctoral students (CIDS) in STEM fields for undertaking a PhD abroad, and the external factors influencing…

This article draws on practice theory to examine aspiring youths' pursuit of higher education in Afghanistan. It finds that plans and actions are mediated through youths' families, communities, and solidarity networks. As a result, the personal improvement and enhanced reputational status that aspiring youth seek is structurally connected to…

Building on the research of National Board Certification and its effect on teacher quality, student achievement, and professional development, this dissertation seeks to explore the factors that influence teachers when it is time to renew their National Board Certification. Using a qualitative methodology, this study seeks to describe the process…