Interpersonal skills, which are variously called soft skills, employability skills, people skills, and noncognitive skills, are critically important in personal, academic, and workplace settings. This descriptive case study explored how individuals from underserved communities described the use of reflective learning journals in an interpersonal…

American jobs are undergoing massive technological transformation, with even entry-level workers now expected to use all manner of digital devices and equipment. Nowhere is this more true than in the manufacturing sector, which directly employs more than one in ten U.S. workers and indirectly supports millions more. To succeed in this rapidly…

In this article, innovative activity is considered in the light of broader conceptualisations of innovativeness and what it means to be innovative. Central to the definition of innovativeness used in the analysis is that the worker actively seeks new knowledge and uses it for work-related tasks. This is based on previous research emphasising…

Software, particularly spreadsheet software, is ubiquitous in the financial services workplace. Yet little is known about the extent to which universities should, and do, prepare graduates for this aspect of the modern workplace. We have investigated this issue through a survey of financial services employers of graduates, the results of which are…

Frederick Winslow Taylor (1856-1915) was an efficiency expert whose concerns were less about avoiding worker fatigue and more about increasing profit margins by any means necessary. Taylor was devoted to finding the One Best Way to carry out a task and then training workers to do that task unvaryingly; attempts by employees to improve their own…

In this paper we argue that learning in the workplace can bring considerable benefits for learners and employers. It draws on data from in-depth interviews and secondary sources from eight sites of work-based learning as part of wider research into the effects of five national policy mechanisms within the Learning and Skills Sector. We also have…

This report examines the extent and nature of professional development required to meet the current and future needs of Workplace English Language and Literacy Programme practitioners. While the working environment for such practitioners is becoming more complex, with greater demands on them to have industry knowledge and project management…

Ontario is Canada's largest provincial destination for immigrants. Language barriers, lack of recognition for foreign credentials and lack of work experience in Canada prevent many from gaining employment in their field of expertise. There is an urgent and growing need for occupation-specific language training in Ontario. Immigrants cannot apply…