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Direct linkKailea Saplan; Sam Abramovich; Peter Wardrip – Educational Technology Research and Development, 2024
Public libraries have embraced the popularity of maker education and makerspaces by integrating maker education in their program offerings, and by developing makerspaces that enable patrons to tinker and create products. But less attention has been paid to supporting librarians and maker educators in assessing the impact of these spaces. To expand…
Descriptors: Public Libraries, Design, Shared Resources and Services, Library Personnel
Vaughan, K. T. – portal: Libraries and the Academy, 2020
An academic library's single service point, where users can get answers and help with their library needs in one place, is often the first and most popular place used by students. Studies assessing desk design are rare but needed to help guide planning for renovation or service model change. This study investigated an academic library's service…
Descriptors: Academic Libraries, Library Facilities, Library Services, Evaluation
Epps, Sharon K.; Kidd, Judith; Negro, Toni; Sayles, Sheridan L. – Journal of Access Services, 2016
High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…
Descriptors: Academic Libraries, Helping Relationship, Training, Job Performance
vanDuinkerken, Wyoma; Mosley, Pixey Anne – ALA Editions, 2011
Change is inevitable and essential to any functioning institution. But change can be stressful, especially when it upsets established routines and patterns. Library managers need to be able to lead staff through episodes of change while remaining empathetic, and this book shows them how to: (1) Engage library staff in the process and encourage…
Descriptors: Library Personnel, Library Administration, Affective Behavior, Motivation Techniques
Reed, Lori; Signorelli, Paul – ALA Editions, 2011
The best kind of learning is that which never ends--and a culture of training means that staff will be more flexible and responsive to new ideas and strategies, imperative in today's libraries. In this practical resource, leading workplace trainers Reed and Signorelli offer guidance on improving the effectiveness of training programs. Their book…
Descriptors: Workplace Learning, Library Personnel, Public Libraries, Library Services
Johnson, Peggy – ALA Editions, 2009
In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection. Each chapter offers complete coverage of one aspect of collection development, including suggestions for further reading and a narrative case study exploring the issue. Johnson also integrates…
Descriptors: Library Services, Case Studies, Administrative Policy, Library Administration
