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Direct linkChurch-Duran, Jennifer – portal: Libraries and the Academy, 2017
Bent on improving the teaching and learning experience, enhancing the productivity of researchers, and increasing the visibility of research outputs, libraries are redistributing staff, reallocating resources, and reorganizing internal structures, all to better partner campus-wide. Nowhere is the impact of this push for service innovation and user…
Descriptors: Organizational Climate, Library Development, Library Administration, Organizational Change
Al-Bulushi, Yaqoob Dur Mohammed – ProQuest LLC, 2017
The Oman government developed a vision to transform the nation into a sustainable knowledge society by supporting information and communication technologies to improve government services (ITA, n.d.). According to a United Nations (2012) report, Oman ranks 64th worldwide in e-government readiness, the lowest compared to other countries in the…
Descriptors: Foreign Countries, Leadership Role, Public Service, Qualitative Research
Fifolt, Matthew – College and University, 2010
Institutions of higher education, like other large organizations, can have complex and complicated administrative structures. Nowhere is this more true than in the area of student services. Internal systems and processes that have become almost second nature to the individuals who staff administrative units can seem confusing and frustrating to…
Descriptors: Focus Groups, Student Personnel Services, Student Personnel Workers, Models
