The central challenge of social impact education within higher education is the lack of a shared framework to unify language and practice across an institution. One framework gaining popularity among Community Engagement Professionals (CEPs) is the Pathways of Public Service and Civic Engagement. The purpose of this basic qualitative study was to…

To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Drawing on 45 semi-structured interviews conducted in four public universities as part of an international comparative project, we examine the cultural, political, social and economic forces at play in the way the 'public good' is perceived, translated and debated within the French higher education context. Our findings indicate that a variety of…

In the face of the dominant World Class University rhetoric and ranking paradigm, most academic leaders and their academic communities have had difficulty conceptualizing and articulating their grander purpose and multiple engagements with society. Some seem to wait for the next ministerial edict to help or push them toward greater societal…

This article contributes to conceptualisations of public engagement as part of academic practice in higher education. It uses Hannah Arendt's idea of action in the public sphere, which is underpinned by the belief that all have the capacity to contribute to the renewal of the world, and that we are equally different. It argues that public…

The Oman government developed a vision to transform the nation into a sustainable knowledge society by supporting information and communication technologies to improve government services (ITA, n.d.). According to a United Nations (2012) report, Oman ranks 64th worldwide in e-government readiness, the lowest compared to other countries in the…

Various commissions and reports have called on colleges and universities to better prepare students for participation in a democratic society. A limit of such reports is that they often fail to consider how students might be categorized relative to their shared patterns of civic behaviors. Relying on alumni survey data from American College…

A critical element in the evolution of governmental services through the internet is the development of sites that better serve the citizens' needs. To deliver superior service quality, we must first understand how citizens perceive and evaluate online. Citizen assessment is built on defining quality, identifying underlying dimensions, and…

This article addresses four models of leadership that Christian communities may want to adopt to help them assess and articulate a more vibrant and dynamic youth ministry. In particular, this article will demonstrate that authentic Christian leadership for youth ministry is much more than teaching young people about pastoral skills, but requires a…

It's a familiar if not fully explained paradigm. A "World Class University" (WCU) is supposed to have highly ranked research output, a culture of excellence, great facilities, and a brand name that transcends national borders. But perhaps most importantly, the particular institution needs to sit in the upper echelons of one or more…

In an Editorial in "Times Higher Education" (2009) extensive comment was given on the work of Furedi (2009) on the culture of complaint and the application to higher education of the consumer model. The discussion included many apparently strong criticisms of this use of the consumer model. "Higher Education Review" has itself published articles…

Using longitudinal data collected as part of the 2004/09 Beginning Postsecondary Students Longitudinal Study, this study employed structural equation modeling to examine how multiple dimensions of college students' service participation shape life goals oriented toward meaning, purpose, and citizenship and subsequent service engagement. The…

Performance Management clearly illustrates an attempt by the State to control the work of teachers by making them more efficient, more effective and more accountable. This article will critically scrutinise this bureaucratic process and amplify the voices of those being controlled and will highlight first-hand accounts of how teachers employ…

Recent Finnish policies have encouraged Finnish higher education institutions to develop a market-oriented approach to international higher education by implementing fee-based educational programmes for students from outside the European Union (EU) and the European Economic Area (EEA). From the Finnish government's perspective, higher education is…

This study evaluated the efficacy of "Above the Influence" (ATI), a national media-based health persuasion campaign to deter youth drug use. The campaign uses public service anti-drug prevention messages and targets youth between the ages of 14 and 16, a period of heightened susceptibility to peer influences. The evaluation utilized mall…