This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article reviews the history of open access (OA) policies and examines the current status of mandate policy implementations. It finds that hundreds of policies have been proposed and adopted at various organizational levels and many of them have shown a positive effect on the rate of repository content accumulation. However, it also detects…

Librarians often cringe when they hear the word copyright, when it is combined with electronic reserves the immediate impulse is to run away as far and as fast as possible. This paper presents the process used by the Armacost Library staff at the University of Redlands to develop and implement a copyright policy for the electronic reserve…