Research (Martin, 2008) has shown that speaking and listening are the literacy skills most used in the world of work. Yet, employers frequently bemoan the lack of young people's communication skills, with many believing that it impacts their chances of making it through an interview and their future employability (Simon, 2009). Effective speaking…

Coalitions have key roles in helping their communities accomplish the following: (1) Track the level of literacy in the community; (2) Use that information to help identify what, and how much, literacy assistance is needed; (3) Assess the extent to which community literacy programs are meeting the need, including how well existing literacy…

Companies across the United States provide workplace English classes to non-native-English-speaking employees to increase productivity, retention, and on-the-job safety. Institutions that financially support the programs often require evidence of learning through standardized tests as a prerequisite for continued funding. However, the tests…

This study analyzed discussions in asynchronous and synchronous communication of a course given in the online Information Technologies Certificate Program, using Bales's Interaction Process Analysis model. This model focuses on Social Emotional (SE) and Task Oriented (TO) areas. The content analyses of asynchronous and synchronous communication…