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Litsey, Ryan; Hidalgo, Susan; Daniel, Kaley; Barnett, Julie; Kim, Amy; Jones, Shannon; Ketner, Kenny – Journal of Access Services, 2015
The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…
Descriptors: Academic Libraries, Library Services, Reference Services, User Needs (Information)
Barba, Ian; Cassidy, Ryan; De Leon, Esther; Williams, B. Justin – Journal of Web Librarianship, 2013
Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…
Descriptors: Behavior Patterns, Behavioral Science Research, Academic Libraries, Web 2.0 Technologies
Flatley, Robert; Jensen, Robert Bruce – Journal of Electronic Resources Librarianship, 2012
Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…
Descriptors: Academic Libraries, Program Implementation, Reference Services, Library Research
Woodard, Amber – Computers in Libraries, 2010
When the Vise Library at Cumberland University set down the path to their digital makeover, they were optimistic that they could completely revolutionize their library's web presence. They tried to keep their goals manageable, but it turns out they did not "quite" achieve 100% success. In this article, the author describes how they have…
Descriptors: Web Sites, Reference Services, Library Services, Library Automation
Chase, Darren – Computers in Libraries, 2007
Smart librarians have always valued their relationships with users and other librarians. The creative force of those relationships is empowered via Web-based social networking, collaboration, and sharing. At Stony Brook University Health Sciences Library in New York, students, faculty, clinicians, and residents expect the latest refinements in…
Descriptors: Library Services, Reference Services, Internet, Academic Libraries
Collins, Susan L. – Public Services Quarterly, 2006
Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…
Descriptors: Research Libraries, Reference Services, Electronic Mail, Delivery Systems