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Alisa Howlett; Eleanor Colla; Rebecca Joyce – New Review of Academic Librarianship, 2024
An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…
Descriptors: Web Sites, Academic Libraries, Universities, Foreign Countries
VanScoy, Amy – Information Research: An International Electronic Journal, 2015
Introduction: Uncertainty is understood as an important component of the information seeking process, but it has not been explored as a component of reference and information service. Method: Interpretative phenomenological analysis was used to examine the practitioner perspective of reference and information service for eight academic research…
Descriptors: Library Services, Library Research, Information Seeking, Reference Services
Sinhababu, A.; Kumar, S. – Journal of Library & Information Services in Distance Learning, 2023
The present study aims to highlight the librarians' perception pertaining to the implementation of Virtual Reference Service (VRS) in the Chandigarh Region Innovation and Knowledge Cluster Institutions (CRIKC). The study is based on a sample drawn from librarians of the CRIKC libraries. To assess and evaluate the librarians' perception regarding…
Descriptors: Computer Mediated Communication, Synchronous Communication, Reference Services, Foreign Countries
Folk, Amanda L. – College & Research Libraries, 2016
This article introduces psychologist Carol S. Dweck's entity and incremental theories of intelligence and explores the prevalence of these theories in academic librarians who participate in reference and instruction activities. Based on existing research, it is possible that implicit theories of intelligence could affect the ways in which…
Descriptors: Intelligence, Educational Theories, Educational Psychology, Librarians
Taylor, Robert S. – College & Research Libraries, 2015
Seekers of information in libraries either go through a librarian intermediary or they help themselves. When they go through librarians they must develop their questions through four levels of need, referred to here as the visceral, conscious, formalized, and compromised needs. In his pre-search interview with an information-seeker the reference…
Descriptors: Libraries, Information Seeking, Librarians, Reference Services
Hammons, Jane – portal: Libraries and the Academy, 2023
This article considers the role of teaching and learning departments within academic libraries and how they may differ from reference and instruction departments. The author used website analysis to profile and compare the two types of departments across multiple institutions. Initial findings indicate that the two have several roles in common,…
Descriptors: Research Libraries, Learning, Library Instruction, Departments
Meredith, Tamara R. – Technology, Knowledge and Learning, 2015
Augmented reality (AR) has been used and documented for a variety of commercial and educational purposes, and the proliferation of mobile devices has increased the average person's access to AR systems and tools. However, little research has been done in the area of using AR to supplement traditional library services, specifically for patrons aged…
Descriptors: Library Services, Elementary School Students, Handheld Devices, Computer Software
Tobias, Christine; Blair, Amy – Journal of Library & Information Services In Distance Learning, 2015
Distance librarians often do not have the opportunity to engage face-to-face with users of library services. Without this personal interaction, it can be difficult to evaluate the effectiveness of library services in meeting the needs of the distance learners. Distance librarians may not realize it, but most have a wealth of information at their…
Descriptors: Library Services, Evidence, Best Practices, Library Research
Henry, Jo – Public Services Quarterly, 2011
Reference transactions in academic libraries have been on the decline since mid-1990. The Academic Library Survey from the National Center for Education Statistics shows an average drop of 25% in reference use from 1996-2004 with higher numbers at some institutions such as the University of Maryland which plummeted 47% (Martell, 2008). The…
Descriptors: Marketing, Research Libraries, Academic Libraries, Reference Materials
Nolen, David S.; Powers, Amanda Clay; Zhang, Li; Xu, Yue; Cannady, Rachel E.; Li, Judy – portal: Libraries and the Academy, 2012
The Mississippi State University Libraries' Virtual Reference Service collected statistics about virtual reference usage. Analysis of the data collected by an entry survey from chat and e-mail transactions provided librarians with concrete information about what patron groups were the highest and lowest users of virtual reference services. These…
Descriptors: Research Libraries, Academic Libraries, Reference Services, Computer Mediated Communication
Rachel A. Koenig; John W. Cyrus – College & Research Libraries, 2025
Research consultations are a standard service in academic libraries and consume significant library resources. There is a lack of scholarship evaluating the impact of this service on faculty. This paper describes the impact of librarian consultations on faculty and their role in the research process. Data was collected from a survey of sixty-seven…
Descriptors: College Faculty, Librarian Teacher Cooperation, Librarians, Research Libraries
Mê-Linh Lê; Janice Winkler; Christine J. Neilson – College & Research Libraries, 2024
Systematic reviews, and other forms of knowledge synthesis, are an increasingly popular research methodology being used in the sciences, humanities, and social sciences. Librarians are being called upon to support this work through consultation, instruction, and/or performing the systematic search on behalf of the research team. Professional…
Descriptors: Librarians, Librarian Attitudes, Academic Libraries, Educational Needs
Berndt-Morris, Elizabeth; Minnis, Samantha M. – Journal of Library & Information Services In Distance Learning, 2014
When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…
Descriptors: Library Services, Computer Mediated Communication, Discourse Analysis, Network Analysis
Chawner, Brenda; Oliver, Gillian – Australian Academic & Research Libraries, 2013
A survey of New Zealand academic subject/reference librarians was conducted in mid-2011 to identify the most highly valued knowledge, skills and competencies of reference librarians working in libraries in the tertiary sector. The project was part of an international collaborative project involving 13 countries. The results from New Zealand show…
Descriptors: Academic Libraries, Foreign Countries, Reference Services, Librarians
Northam, Sarah H. – Computers in Libraries, 2012
Reference librarians are constantly balancing their reference duties against other duties, for example, collection development and departmental liaison. The author works as a reference librarian at Texas A&M University-Commerce Libraries in Commerce, Texas. The university has approximately 11,000 students, a large number of whom are…
Descriptors: Reference Services, Library Services, Librarians, Library Administration