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Direct linkChi, Nai-Wen; Grandey, Alicia A.; Diamond, Jennifer A.; Krimmel, Kathleen Royer – Journal of Applied Psychology, 2011
Surface acting and deep acting with customers are strategies for service performance, but evidence for their effectiveness is limited and mixed. We propose that deep acting is an effective strategy for most employees, whereas surface acting's effect on performance effectiveness depends on employee extraversion. In Study 1, restaurant servers who…
Descriptors: Emotional Response, Program Effectiveness, Employees, Extraversion Introversion
Shirazi, Mandana; Sadeghi, Majid; Emami, A.; Kashani, A. Sabouri; Parikh, Sagar; Alaeddini, F.; Arbabi, Mohammad; Wahlstrom, Rolf – Academic Psychiatry, 2011
Objective: Standardized patients (SPs) have been developed to measure practitioner performance in actual practice settings, but results have not been fully validated for psychiatric disorders. This study describes the process of creating reliable and valid SPs for unannounced assessment of general-practitioners' management of depression disorders…
Descriptors: Medical Education, Acting, Patients, Role Playing
Petracchi, Helen E.; Collins, Kathryn S. – Journal of Teaching in Social Work, 2006
The social work education literature contains limited discussion of the use of role play in the classroom. This article discusses the logistics of recruiting and utilizing professionally-trained actors to simulate clients in social work role plays. Promising results from assessments of BSW and MSW students with actor-simulated clients are…
Descriptors: Social Work, Role Playing, Classroom Techniques, Recruitment
