The optimism surrounding e-government to improve government services has been widely documented and supported in public administration literature. This study looks at a long-standing government scholarship program in Indonesia, which shifted from traditional offline to solely online for its application process. This e-government initiative was…

The Department of Education's (Education's) Office of Federal Student Aid (FSA) initiated the Next Gen program in 2017. Next Gen's purpose was to modernize the systems and processes that students, parents, borrowers, and school partners use to apply for, administer, and/or process federal student aid. This report examines: (1) the status of FSA's…

The purpose of this study was to assess the effect of flipping the classroom on final exam scores in a terminal general education college mathematics course for a diverse student population. We employed a quasiexperimental design. Seven instructors collectively taught 13 sections of each pedagogy (flipped/traditional). Six hundred thirty-two…

For decades, the Free Application for Federal Student Aid (FAFSA) forms were processed electronically by the legacy Central Processing System. In 2021 the Office of Federal Student Aid (FSA) initiated a system development effort and in December 2023 deployed a new system to process forms for the 2024-2025 school year. However, student aid…

In recent years, nontraditional workforce training programs have proliferated inside and outside of traditional postsecondary institutions. A subset of these programs, bootcamps, advertise high job placement rates and have been hailed by policymakers as key to training skilled workers. However, few formal data exist on the number, types, prices,…

The objective of this audit was to determine whether Lincoln College of Technology (Lincoln) used the Student Aid (Assistance Listing Number (ALN) 84.425E) and Institutional (ALN 84.425F) portions of its Higher Education Emergency Relief Fund (HEERF) funds for allowable and intended purposes. The authors also reviewed Lincoln's cash management…

Over the last decade, practitioners in college access and success fields have responded to a rapidly evolving digital landscape by incorporating technology into outreach and service. Researchers have responded by turning attention to technology use, digital literacy, and specific technology tools, such as Massive Open Online Courses (MOOCs) and…

How involved are parents of current university students? Are they satisfied with the college experience of their students? Eager to hear from your institution? Worried about how they will pay for college? These are some of the many findings in the "2023 University Family Engagement Report," a survey of more than 21,000 families of…

The Free Application for Federal Student Aid (FAFSA) is the entry ramp to federal grants and loans that many students depend on to afford college. Congress passed the FAFSA Simplification Act in 2020 in part to make it easier to apply for federal aid. However, Education's rollout of the new FAFSA has suffered from numerous challenges and delays.…

Regular and substantive interaction (RSI) between instructors and students is a core component distinguishing distance education from correspondence education. In contrast to correspondence education where students are not in regular and substantive interaction with instructors, distance education is eligible for Title IV financial aid because of…

This study explored the pedagogical dimension of the new NSFAS book allowance funding model focusing on the availability of prescribed textbooks, the perceived impact on teaching and learning, and student's academic achievement. The study applied the human activity system approach (HAS) and the activity systems model within this approach as its…

The Washington Student Achievement Council partnered with the North Central Educational Service District to design and develop a series of animated videos to share simple and clear information with students about the Washington College Grant and the benefits of pursuing education or training after high school. The videos aimed to build an engaging…

Since 2019, high school seniors from low-income households in the state of Washington have received guidance from OtterBot, an interactive chatbot texting tool with artificial intelligence (AI) capabilities. The chatbot, designed by the Washington Student Achievement Council (WSAC), provides information to simplify the complex processes involved…

Through their work at the University of Southern California (USC) with students in a face-to-face mentoring program, the authors understood that many qualified low-income and/or first generation students were slipping through the cracks when it came time to apply to college. These were students who had done well in school and had met college…

The COVID-19 pandemic which has swept across Europe has made changes to many facets of life from working conditions to freedom of movement. Education has been one of the sectors disrupted by the crisis with educational provision both in Europe and globally having gone on-line. In higher education, on the one hand, this new moment has highlighted…