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Direct linkLynch, Grace; Paasuke, Philip – Australasian Journal of Educational Technology, 2011
In response to an exponential growth in enrolments the "Tutorial Support Management" (TSM) model has been adopted by Open Universities Australia (OUA) after a two-year project on the provision of online tutor support in first year, online undergraduate units. The essential focus of the TSM model was the development of a systemic approach…
Descriptors: Foreign Countries, Open Universities, School Holding Power, Undergraduate Study
