This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Internet connectivity has become a critical resource for teaching and learning. The Common Core State Standards (CCSS) is a prime example, with schools expected to implement online assessments and use online resources for instruction. Yet there is little known about the extent to which local education agencies (LEAs) and schools are taking…